Service Manager 101 – Focus on Incident Management
Excellent article on Incident Management for Service Manager! http://blogs.technet.com/b/antoni/archive/2012/08/13/service-manager-101-part-1-incident-management.aspx System Center 2012 – Service Manager 101: Focus on Incident Management System Center 2012 – Service Manager (SCSM) includes Incident Management, Service Request fulfillment, Problem Management, Change Management, Release Management and Activity Management out of the box. Most Customers like to start with Incident Management. During … Read more